Making Sense of Caesars’ Total Rewards Program

Caesars Total Rewards

Many traditional hotel loyalty programs have been linking up with casino loyalty programs in recent years. This has provided them a foothold in Las Vegas, a city where mainstream brands have not had a strong presence. I think it's been a good move because those mainstream properties that … [Continue]

Some New Ideas for American Airlines’ Credit Cards

AA Survey

United747 posted on FlyerTalk some screenshots from a recent survey by American Airlines and Citi on their credit card benefits. I found it interesting because most airline-branded credit cards are not very appealing (to me) given recent years' improvements to generic travel rewards cards … [Continue]

25% More TrueBlue Points for Transferring Membership Rewards to JetBlue

MR JetBlue bonus

Membership Rewards announced a transfer bonus today if you want to move points to the TrueBlue loyalty program operated by JetBlue. You can get 25% more points when you transfer to your TrueBlue account by September 15. Although American Express has clamped down on people transferring … [Continue]

Winning hearts and minds of airline phone agents – When things go wrong

When you learn to speak the magic language, things like this will happen!

On Wednesday, we looked at how to talk with agents for complicated award bookings, with a focus on making the conversation as quick and painless as possible. Today, we'll look at (as many reasons I could think of) what to do when the agent hits a snag or can't book an award ticket. … [Continue]

DELANO Replaces THEhotel at Mandalay Bay, but Hyatt Partnership Intact

DELANO Vegas

Like several other BoardingArea bloggers, I was searching for some extra nights around our upcoming conference in Las Vegas and was surprised to find THEhotel -- a hotel within a hotel at Mandalay Bay -- was sold out. But a new one called DELANO was also on the list on MGM's M life … [Continue]

We Interrupt This Series So My Readers Can Thrash Plucky

Loverok Lufthansus

From the desk of the Devil's Advocate... I hate breaking promises. I really do. But today I have to break two of them. Last week I promised that I would bring you the second part of my three-part series on the downsides of flexible points currencies. And I also promised that we had … [Continue]