Some New Ideas for American Airlines’ Credit Cards

AA Survey

United747 posted on FlyerTalk some screenshots from a recent survey by American Airlines and Citi on their credit card benefits. I found it interesting because most airline-branded credit cards are not very appealing (to me) given recent years' improvements to generic travel rewards cards … [Read more...]

We Interrupt This Series So My Readers Can Thrash Plucky

Loverok Lufthansus

From the desk of the Devil's Advocate... I hate breaking promises. I really do. But today I have to break two of them. Last week I promised that I would bring you the second part of my three-part series on the downsides of flexible points currencies. And I also promised that we had … [Read more...]

Should We Adjust Expectations when Traveling Abroad?

I just returned from a two-week trip to Asia, taking my sister to visit five countries (or three, depending on how you define China -- there were some interesting signs at PVG). What struck me was just how widely customer service can vary. And that led me to consider what standards I ought … [Read more...]

Why I’m Leaving United Airlines

In a comment on one of last week’s posts, a reader asked for a more detailed explanation of why I’m leaving United Airlines for American Airlines or Alaska Airlines. I’ll try to satisfy the request. Be aware that this post is a bit of a rant. A fair one, I think, but not everyone wants to … [Read more...]

United Launches “Rhapsody,” a Premium In-Flight Magazine

United Rhapsody

During my recent mileage run to Boston, I was upgraded on the outbound segments and noticed a new addition to the seat-back pocket. Apparently United has quietly launched a new in-flight magazine for its premium cabins and United Club members, similar to American Airline’s Celebrated … [Read more...]

Are Credit Card Companies the Bad Guys?

Frontline CC Special

I came across a Frontline documentary on the "secret history" of the credit card industry, and I found it fascinating how it described its development from a small, niche product to system that now pumps out billions of mailers every year enticing people to sign up for the option to pay … [Read more...]