Yes, You DID Get 10 Cents Per Mile for Your Award Redemption

Redemption_Values

Since I'll be starting a "real" job on Monday, I'd like to introduce Julian, who has agreed to help out by writing a new weekly series. Every Thursday morning he'll take the position of the Devil's Advocate and argue a contrarian view on travel and loyalty programs. I think it will be a … [Read more...]

Is It Fair to Charge Extra for Booking Awards by Phone?

If you need to book a flight over the phone -- whether a revenue or award ticket -- you’ll probably be asked to pay a fee of $25 or more. Fees are usually waived for elite frequent flyers. Average customers can avoid most fees by booking most revenue tickets online. Award tickets are also … [Read more...]

Great Proactive Service from Hyatt and American Airlines

I’m always looking for companies that provide good service. I will gladly cut back on other areas of my budget if it means I need to pay more for good service because, quite frankly, bad service makes me grumpy. I don’t like being grumpy, and the people around me definitely don’t like me … [Read more...]

Loyalty and Rewards Programs Are Not the Same

There’s a recent article on Huffington Post by consumer advocate Christopher Elliott circulating in the travel world, which I first found thanks to mikel51 on FlyerTalk. Elliott suggests that most airlines (United Airlines in particular) are no longer in the business of transporting … [Read more...]

Why I’m Leaving United Airlines

In a comment on one of last week’s posts, a reader asked for a more detailed explanation of why I’m leaving United Airlines for American Airlines or Alaska Airlines. I’ll try to satisfy the request. Be aware that this post is a bit of a rant. A fair one, I think, but not everyone wants to … [Read more...]

United Re-Launches Slogan “Fly the Friendly Skies”

United Flyer Friendly

United kept "Rhapsody in Blue" as its signature music when it merged with Continental several years ago. Now The New York Times reports it's bringing back the popular advertising slogan "Fly the Friendly Skies," which it dumped in 1996. Read United's official press release. However, … [Read more...]